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BUYER CLAIMS TO HAVE RECEIVED AN ITEM THAT DOES NOT MATCH THE ONE PURCHASED
Summary: A buyer raised an issue regarding an item received that does not match the one purchased. cizeta1964 and sika700 participated in the discussion, but no further details were provided in their comments.
GOOD MORNING EVERYONE, I SOLD AN ITEM ON EBAY IN GERMANY, AND AFTER FOUR DAYS I RECEIVED A NOTIFICATION THAT IT DOES NOT MATCH WHAT WAS PURCHASED. I HAVE ALL THE SHIPPING DETAILS AND THE WEIGHT OF THE ITEM, WITH PHOTOS TOO. IN THESE CASES, HOW SHOULD ONE ACT? AT THIS POINT I WONDER WHAT PROTECTION SELLERS HAVE AGAINST BUYERS... I HAVE BEEN AN EBAY SELLER FOR 24 YEARS AND I HAVE NEVER RECEIVED A NEGATIVE FEEDBACK. IT IS BECOMING HARD TO KEEP SELLING. THANK YOU FOR YOUR ATTENTION, I LOOK FORWARD TO YOUR REPLIES.
sika700
Mentore10 months agoI’d say there’s always a first time for everything!
Have a nice evening.
cizeta1964
Mentore10 months agoYou take back the item at your own expense and within the time frame set by eBay, otherwise you lose your money and the item.
If the buyer claims that the item is not as described, there is no protection for the seller, on any online marketplace and often not even offline.