BUYER CLAIMS TO HAVE RECEIVED AN ITEM THAT DOES NOT MATCH THE ONE PURCHASED | Questions and answers among users

semprino11 · 2025-09-20T12:59:24.363000Z

GOOD MORNING EVERYONE, I SOLD AN ITEM ON EBAY IN GERMANY, AND AFTER FOUR DAYS I RECEIVED A NOTIFICATION THAT IT DOES NOT MATCH WHAT WAS PURCHASED. I HAVE ALL THE SHIPPING DETAILS AND THE WEIGHT OF THE ITEM, WITH PHOTOS TOO. IN THESE CASES, HOW SHOULD ONE ACT? AT THIS POINT I WONDER WHAT PROTECTION SELLERS HAVE AGAINST BUYERS... I HAVE BEEN AN EBAY SELLER FOR 24 YEARS AND I HAVE NEVER RECEIVED A NEGATIVE FEEDBACK. IT IS BECOMING HARD TO KEEP SELLING. THANK YOU FOR YOUR ATTENTION, I LOOK FORWARD TO YOUR REPLIES.

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BUYER CLAIMS TO HAVE RECEIVED AN ITEM THAT DOES NOT MATCH THE ONE PURCHASED | Questions and answers among users | eBay Italy