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Fraudulent buyer
Summary: The discussion concerns a "fraudulent buyer" issue raised by rupcap. marioelegio participates in the conversation, exchanging several messages with rupcap, but the specific contents are not reported.
Hello, I'm writing to you while waiting to call eBay tomorrow morning.
I'm flagging this really serious issue with a lot of anger in my heart because it's a Cartier belt for which I posted numerous photos in the listing.
A Mexican guy buys it: I buy the label, the home pickup is delayed but I had no alternative with Packlink, and to be fair I tell him that, since a week had passed, he could choose to receive a refund or I would buy another label at my own expense but that would allow me to take the package to an hub. He chooses the second option.
To make a long story short, today he receives it and asks for a return, sending photos that are CLEARLY of another belt: the model is the same but the buckle is completely ruined, it has holes everywhere, he went to war with that belt. I mean, given that it's obvious from a mile away that he wants to scam me by sending back his old, ruined belt, what can I do? Please help me, give me a little hope
marioelegio
Mentore8 months agoUnfortunately, there is very little hope.
In a remote sale, you won’t be able to bring conclusive evidence to prove that the belt you shipped is not the one being disputed.
Even a video wouldn’t prove anything; you could easily have filmed yourself packing one item and then shipped a different one.
You’re in the hands of an American customer service rep; you might only be saved if your buyer is a serial scammer.
bye
mario
rupcap
OP8 months agoBut I mean, I should have TWO IDENTICAL BELTS, the one shown in the listing and the one shipped, isn’t it more likely that the buyer is the one pulling this scam?
Then he also lied in the reasons: he writes that I supposedly deliberately delayed delivery to make the return window expire, whereas in the chat it is written black on white that, after 3 days in which the postal carrier had not come for pickup, I offered him a refund or the purchase, at my expense, of a new label.
Doesn’t all this count for anything?
So maybe it would be better to receive the item and then prove that it isn’t mine?
From the photos it’s really blatantly obvious that he’s trying to scam me
marioelegio
Mentore8 months agoProbable and very obvious are not certain proof.
So I repeat that, unless there are prior reports for the same buyer account or procedural errors, they will rule against you.
hi
mario