Buyer wants to send back an item that isn’t mine | Questions and answers among users

alekssemit · 2024-03-07T09:10:51.796000Z

Good morning,I have important listings, few, but good ones. I managed to sell a vintage item that had never been used, photographed from all sides and also photographed before shipping (along with the label).It’s a collectible item and it’s rare to find it complete with all the parts and the original packaging, including the certificate.The buyer had initially asked me for a trade because he had the same item with the box broken, a request I refused.After almost a month from the request, he decided to buy the item with a small discount.I took the photo before shipping it and packed it with four layers of bubble wrap.The item arrived and he asked me for a return because he claims I sent him a broken item.From the photos he took, you can see that it’s not what I shipped: the inside of the box is completely torn apart.I called eBay, which suggested I accept the return (of an item that isn’t mine) and then file a claim.I feel cheated, I have other similar items that I consider valuable and I fear I will have lost an item of value. I was hoping there would be at least some protection.

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Buyer wants to send back an item that isn’t mine | Questions and answers among users | eBay Italy