Purchases from Great Britain, eBay's behavior is unacceptable. | Questions and answers among users

wagglerr · 2023-11-09T17:45:40.180000Z

Good morning everyone, I bought an item from Ebay from a professional shop, for an amount of about 500 Euro. It was a very rare collectible item I had been looking for for 20 years. For shipping I paid 46 Pounds …Ebay doesn’t tell you how much more you’ll pay in customs…this thing is a real mystery, Ebay is totally absent from this important “slice” of the transaction, once you’ve purchased and the seller has sent you the shipping tracking, for Ebay’s managers their job is done.But you still haven’t received the item and Ebay absolutely doesn’t tell you where it is when it arrives in Italy.My package arrived in customs and got stuck for “insufficient documentation”.The ordeal began…I can’t say how many times I tried to talk to Ebay and find out where it was being held up.I sent at least 20 emails to Ebay and customs NOT TO HAVE THE PACKAGE SENT TO ME….BUT TO TELL ME WHERE IT WAS SO I COULD GO PICK IT UP.Ebay’s behavior is inexplicable, the people responsible deserve a slap, I want to know their first and last names, you can’t just not care 100% about one of your customers, you’re really lousy, just to contact you it takes an hour of searching. A user must have the possibility to speak with a human being and this thing must be “ACCESSIBLE” in a few minutes…do you get it, world champion scientists? Nothing, Ebay brushed me off in 4 minutes saying they wouldn’t refund me “because I had the shipping tracking” 😱😱😱, fortunately Ebay took the matter to heart and refunded me.but I say one thing…rather than looking into it and understanding what happened, they gave me my money back. I have never seen SUCH LAME PEOPLE.

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Purchases from Great Britain, eBay's behavior is unacceptable. | Questions and answers among users | eBay Italy