purchase as a guest user.

Question

I purchased as an unregistered user. I received an email telling me "your order is being shipped". It shows as shipped on 11 /12/2023 and it still hasn't arrived. I didn't receive the tracking information and, moreover, it's impossible to contact the seller neither on eBay, nor by email, nor on WhatsApp, nor by phone. Scam?

marioelegio · Accepted Answer

In questi casi c'è una procedura specifica per chiedere l'intervento di ebay: https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Ottieni%20aiuto%20se%20hai%20acquistato%20un%20oggetto%20come%20utente%20non%20registrato&intent=non%20reg&lucenceai=lucenceai&docId=HELP1151

ciao

mario