Add a payment method for the refund | Questions and answers among users

andrago76 · 2023-06-13T21:19:15.954000Z

Hello everyone,I am the seller and, by mutual agreement with the buyer, we decided to cancel the order.As the buyer, he says he can’t do it.As the seller, I try to do it, I get to the screen where it asks me to add a payment method, I try to enter my credit card details and confirm the card details, the site goes back to the page where it tells me to enter a payment method.It’s an endless loop, even when trying to issue a refund.The payment methods are there, both bank account and credit card, and they’re up to date because I am regularly charged the fees for listing the ads.Why aren’t these already existing payment methods being detected?Why is it asking me to add an additional payment method?Why does the process of adding a new payment method for the return seem not to finish and generate no error?I contacted eBay and they tell me it’s a problem with my card, but that’s a load of nonsense because my card is correctly linked to my account.Any suggestions?Thanks.

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