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Hello, I would like to know if it is possible to contact eBay, so I can report the uselessness of eBay's intervention regarding a problem with an order.
Basically, I ordered an item, I chose the pickup point, and when I was notified that the item had arrived I went to collect it, but the owner told me the item wasn't there. He explained to me that, since it was sent by registered mail, it arrives at the post office, and he receives a "receipt", which is needed to pick up the package. The problem is that at the post office they told him there was no package, I went too, and they told me the same thing (I went a few days after the date of delivery). A week goes by and seeing that the situation is not getting resolved I make the report, as is right (and as I was advised by the post office and the owner of the pickup point), and the seller doesn't help me, he just complains that because of me his payments are blocked. eBay, on the other hand, is useless, it only looks at the tracking, end result I have to sort the situation out on my own. After a month, I go back yet again to the post office, pissed off, and after making a scene an employee sorts everything out, the package had always been there. In all of this the seller even allowed himself to leave me feedback saying I'm a liar, that I block people's payments, and that I don't respond, even though I told him what had happened.
cizeta1964
Mentore1 year agoI fermo point non possono ricevere raccomandate, ed eBay non è poi così inutile perché è proprio eBay che ha bloccato i soldi del venditore, non tu, in attesa della risoluzione della questione (che ha comunque una tempistica di gestione, le controversie non rimangono aperte in eterno).