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help order error
Summary: papon_70 accidentally sent the wrong item to a buyer and is looking for advice on how to handle the situation. The buyer has requested that the correct product be sent immediately, but they have zero feedback on their profile, which makes papon_70 hesitant about how much trust to place in them. papon_70 is unsure whether to resend the correct product right away or wait for the buyer to open a dispute.
hi everyone, by mistake I sent an item different from the one the buyer had purchased. since this is the first time this has happened to me, what should I do in these cases?
resend the correct product and hope the seller is an honest person and sends it back to me, or wait for the item to reach him and then open a dispute?
that said, the buyer asked me to resend the product right away because he needs it. checking his profile, he has 0 feedback and I don't know whether to trust him.
marioelegio
Mentore2 weeks agoThe correct procedure would be to wait for the dispute from the buyer and refund him.
If he trusts you, he could make the purchase again, pay you again, and you ship the correct item. He then waits for the dispute and the refund of the wrong item.
If you trust him, you ship him the correct item, send him a prepaid return label, and wait for the return of the wrong one.
hi
mario