help on how to deal with a fraudulent buyer | Questions and answers among users

isshin86_7 · 2024-04-04T18:21:16.162000Z

I'm asking the community for advice on how to deal with a scam buyer.I'm just a private seller who has his video game collection for sale here on ebay, and last week I sold, after a brief negotiation, a limited edition PS4 game, listed as like new, no longer sealed, but as a former collector sold in perfect condition... also mentioned in the description that the code to redeem extra content was no longer valid because it had passed its expiration date in 2020. The buyer didn't seem particularly suspicious to me at first except for a few odd but still legitimate questions... he immediately asked me if the code to redeem the game was still valid... and so I replied that the game was on disc, not to be redeemed, but that there was indeed a voucher for downloadable extra content, expired in 2020, as stated in the listing... today, after delivery has been completed, the buyer immediately submits a return and refund request for damaged item and item not as described... he claims the item is damaged, that the manual is not present, and that the download code doesn't work... he attaches 3 badly taken photos to show the damage... but in the photos you can't see any damage, other than the natural creases of the box-style case of the packaging... I think he wants to pass off the natural fold/binding where the box-style case opens as damage... also, from the photos he sent, you can clearly see the little manual/artbook present inside the package, which he claims is not there... to top it off, he complains that the download code isn't working, when this was clearly stated in the item description and despite the fact that I had already pointed it out before he made the purchase during our first conversation... how should I proceed at this point?I replied by pointing out his lies, especially about the booklet that he claims isn't there when he included it himself in the photos he sent me... and how everything was written in the item description, and I also asked him for more photos that better explain the alleged damage to the item...I have already received a first reply and the buyer is already contradicting himself, now he claims that the item is not damaged but has ''discolorations in every spot'', he keeps insisting that the manual is not present despite it being visible in his photos and tells me he spoke with a Sony agent who supposedly confirmed to him that the code no longer works because it has already been used... which is completely false, but still ridiculous if we consider that in any case the code would have expired in 2020...

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