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Cancellation and Refund of Order
I agreed with a buyer to cancel an order they placed because of an inconvenience. I hadn’t shipped the package yet, but I had already purchased a shipping label. Once we agreed by message to cancel the order, I issued the buyer a full refund. But now I’m not being allowed to actually cancel the order, which is only being marked as refunded. How should I proceed to cancel the order permanently?
1 comment
sika700
Mentore1 year agoHow did you refund the order?
It would have been enough to cancel it and the refund would have been immediate... most likely you refunded it yourself and so now you can’t cancel the order.
Kind regards.