order cancellation and sponsor fee refund | Questions and answers among users

michecare87 · 2025-05-27T11:25:05.255000Z

good evening everyone, I sold an item worth about 2500e. it had active promotion and so besides the 120 euro ebay fee they also deducted another 450 for the promotion. now, looking at the item, I noticed that it was no longer in the condition described in the listing and so I would like to cancel the sale. when I go to cancel everything it asks me for 2350e to refund the buyer. but I only received about 1900. now I’m asking if I refund the buyer (2350e) will the 450 for the promotion be refunded to me?

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order cancellation and sponsor fee refund | Questions and answers among users | eBay Italy