Order cancellation but money not credited | Questions and answers among users

orazioermenegildo · 2026-03-10T16:39:46.792000Z

Hello, I wanted to know (I’m a seller) how I can accept a cancellation request for an order if I haven’t received the money. Let me explain better: since I’m still a fairly new seller, eBay doesn’t credit me the money from sales right away and I have to wait about ten days before it becomes available. Now, if I accept the order cancellation and refund the buyer, can I be sure that the payment for my listing will then be credited to me? Besides, I don’t understand why I should, in my case, front the cancellation money?

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Order cancellation but money not credited | Questions and answers among users | eBay Italy