Order cancellation plus insults | Questions and answers among users

alecasci_67 · 2024-12-23T20:36:54.996000Z

eBay Community: on December 19 I ordered a book from an eBay user, and I asked him for postal code 4 (the reminder) once he had shipped it because I already know that such a code exists, I’ve also used it for PayPal disputes that I won and therefore had to provide it.With this user, things are basically going from bad to worse. I let it go and tell him I’ll follow it through eBay, and I add -when I see he was sending me the timeline every time- that it wasn’t necessary because eBay already kept it anyway, and I could see it. That said, he starts insulting me and manipulating the timeline, he threatens me that he wanted to tell me everything face to face, the gringo was used to it. I get angry and tell him I didn’t want anything else from him and that if he didn’t give me my money back, I would sue him. He replies that he would take my house too. So I start an order cancellation procedure but eBay says it was already shipped on the 19th. That’s impossible because I paid for it right on the 19th. I report it to eBay and it corrects to the 20th: I send them the proof screenshot that even on the 20th it wasn’t possible, because this guy insisted he would ship within 5 working days, in fact, not even by January 2 out of spite. Maybe never. So I start a return procedure with all the attached evidence but ebay tells me calmly and happily to get ready to send it back by the 10th and to stick the label on it...like what!? But if I never even had the product 🤣. Come on, that’s absurd. At that point I cancel the return and eBay also takes away my ability to cancel the order. When I file reports, I’m told that the call center supervisor had said there were no anomalies and therefore I was the one in the wrong. I get eBay to call me back, and the guy on the other end won’t talk.What should I do, report ebay and this person or will there be a solution to get my money back, money that was basically thrown down the toilet?Or do I do a Postepay chargeback against this person, what should I do?

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Order cancellation plus insults | Questions and answers among users | eBay Italy