Transaction cancellation if payment is not received within 4 days

Question

Good evening, can someone explain to me how to disable the cancellation of purchases if not paid within 4 days, I never enabled it, but it happens with buyers who confirm to me that payment will be made later, then they get angry because the transaction is canceled, besides eBay says that I did it, help me if you know how

marioelegio · Accepted Answer

You have set the order to be cancelled automatically if you do not receive payment within 4 days.

You need to change your settings.

https://www.ebay.it/help/selling/getting-paid/risolvere-problemi-con-gli-acquirenti-riguardo-oggetti-non-pagati?id=4137

hi

mario

ufar6929 · Answer

I had never set it, anyway now I should have canceled it, thanks