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Cancel order at the buyer's request
Good morning everyone, the buyer made a purchase but after half an hour they send me a message asking to cancel the order.
I wanted to know if there is a specific procedure for the buyer to request order cancellation, or if a simple message is enough so that I don't risk negative feedback or performance drops by canceling the order?
Thanks to anyone who replies
3 comments
marioelegio
Mentore2 years agoOnly the seller can decide whether to cancel an order; the buyer can only ask.
It’s also important that the correct reason is stated in the cancellation procedure (one that does not result in penalties for the seller).
hi
mario
libreria-rara
OP2 years agoThanks for the reply, that's exactly the doubt: does the buyer need to follow a specific procedure to request the cancellation, or do I need to specify the reason when I cancel the order, and therefore a normal message from the buyer without any specific procedure is enough to avoid penalties?
sika700
Mentore2 years agoIf the cancellation request is made within 1 hour of purchase, the process is simplified, meaning that you can accept or reject it... through the simplified procedure, in fact... and you don’t need to choose any reason.
If, on the other hand, the cancellation happens after 1 hour, it is simply a formal request made via message; in this case, you must manually cancel the order by choosing the correct reason, and if it is at the buyer’s request, there will be no impact on your account.
Best regards.