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Cancel a negative review received through no fault of your own
Summary: larcadin36 is looking for help to cancel negative feedback received on an item that arrived late to the buyer. After refunding the buyer, who then received the item, they tried to contact the platform to have the feedback removed, but without success. larcadin36 is looking for suggestions on how to get phone contact with support, since the other communication methods have not solved the problem.
Good morning everyone, I'm asking you for help because I can't get them to contact me by phone and I've already tried several times with the online assistants without getting anywhere... Some time ago I sold an item and the buyer left me negative feedback because it hadn't arrived, opening a dispute. I went ahead and gave him a full refund and after a few days the item arrived, it was simply late... The buyer says he wrote to eBay to cancel the negative feedback and I contacted them several times explaining the problem but it still isn't being removed... I can't find a way to get them to contact me by phone, the wording "I want to be contacted" doesn't show up anywhere for me... Thanks to anyone who can help me
marioelegio
Mentore2 days agoIf the buyer agreed, all you had to do was send them a revision request form. By accepting your request, they would have deleted the negative feedback.
I don't know if you're still in time ... https://www.ebay.it/help/selling/leaving-feedback-buyers/vedere-un-feedback-lasciato-dagli-acquirenti-rispondere?id=4102&st=3&pos=2&query=Vedere%20un%20feedback%20lasciato%20dagli%20acquirenti%20e%20rispondere&intent=revisione%20feed&lucenceai=lucenceai&docId=HELP1104#section2
If the feedback is formally correct, without the buyer's consent, ebay can do nothing.
hi
mario