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Misleading sales listings and negative feedback.
I’ve noticed that on the very few occasions when I’ve left negative feedback, it always gets deleted, which makes me think that checking a seller’s feedback is absolutely useless, also because leaving feedback when you buy and everything goes smoothly is totally pointless.
A seller’s level and professionalism are measured by how they handle a problem, a return, and other similar issues... if I buy, he ships, the package arrives, everything is straightforward like it should be, what’s the point of leaving 278 stars and amazing comments when literally the minimum acceptable thing has just happened?!?!?!? This dynamic is a 6 on the report card, the essentials.
Going back to the title of the question, I’ve noticed that in order to leave negative reviews, which now are almost always deleted, people have realized they have to leave positive feedback and then write the negative comment, ridiculous!
In my case (also reported by other users with the positive feedback/negative comment technique just mentioned), the seller usually often uses at least two rather deceptive tactics. First of all, during special discount periods, such as the 75 euros I was entitled to for my PS5 with a dual controller, the seller significantly increases the price, by an amount almost equal to the discount, effectively pocketing the discount himself and not the customer.
In addition, it constantly says " last/last piece available " , " limited stock available " , when then every day the number of pieces sold increases by 5/10 units, day after day, but it always seems to be the last piece available!
Can I leave negative feedback for a store like that? And yet it always gets deleted!
Does checking feedback still serve any purpose??? By now, almost only positive ones remain, which are also meaningless, because they are assigned in absolutely standard situations, less than that would be zero.
Thank you.
interlandi77
OP2 years agoThe most classic phrase from sales assistants in big chain stores or malls: " keep the receipt for the warranty " .
The receipt doesn’t have the buyer’s details on it. It’s a sort of bearer purchase document.
sika700
Mentore2 years agoThis conversation of yours says a lot... also because as a private seller, you come across as operating illegally and selling prohibited items.
You have no idea at all how the behind-the-scenes of eBay work and how it can be possible for a seller to list "Only one left" when it turns out they’ve sold dozens... so I’d say it’s completely out of line to leave negative feedback for this "thing", which has nothing to do with deceptive sales.
I’ll explain how this can be possible: sellers, like you, have sales limits and listing maybe 20 pieces of an item can bring them close to the limit, so, to avoid that, they decide to list only one or two and, if something sells, they update the listing to "renew" the quantity... does that seem like a deceptive practice to you?
On the other hand, I think it’s more deceptive for a seller with a private account to start selling phones advertised as new, where they won’t have any chance of offering the legal warranty in cases like these... isn’t that a trick against your buyers?
If you do have a VAT number, isn’t it even more deceptive to disguise your account to save on fees and deny a right that buyers are entitled to in the case of new items?
Have a good day.
marioelegio
Mentore2 years agoI hope these are the cases for which the DAC 7 directive serves to reorganize the sector.
hi
mario
interlandi77
OP2 years agoActually, I’m not a seller at all, you made a huge mistake and got worked up for nothing, too bad.
I’m a tech enthusiast, I try and test dozens and dozens of smartphones a year and I use eBay the way I used it when eBay was born, that is, to resell something I bought and no longer need. Or something I bought by mistake, or even a duplicate purchase, so much so that in my very few sale listings it says the day of purchase so that the buyer knows exactly that some days have passed since the start of the regular warranty (I don’t seem to see people who complained about one of my phones, on the contrary), which obviously there is, and claiming otherwise is liable to a complaint.
I use eBay mainly to buy.
Now that you’ve kindly explained to me the dynamic of the “last pieces available” that appears endlessly, an explanation that falls apart from every angle, would you be so kind as to explain to me the issue of the price increasing by 70 euros during the 15% discount period with a maximum discount of 75 euros???
Once the discount promotion is over, magically the item’s initial price drops back down by the 70 euros previously added during the discount period... who “eats” the discount in this case? Certainly not the customer!!!
Is this procedure also clear and fair??? Asking for a friend.......
The fact remains that leaving a positive 5-star feedback when everything goes smoothly, normally, as it should always go is ridiculous as well as misleading... the substance and professionalism of a seller are judged by how they handle problems, even serious ones... when everything goes well we’re all good.
Where’s the skill in shipping an item to a buyer who purchased it?
But, on the other hand, a negative feedback is very often removed at the seller’s request, who one way or another always finds a thousand loopholes and excuses so that it gets removed.
That’s why the percentage between negative and positive feedback is heavily skewed... this distortion of reality, for example on Amazon, exists to a far lesser extent.
There, negative feedback stays.
sika700
Mentore2 years agoWell... if you have items for sale, you're a seller too, no shadow of a doubt!
Tell me... or rather, explain to the whole community... you even open and try the perfume you're selling, then wrap it back up in cellophane and sell it as new... just like you claim about the VIVO X 80 PRO?
So what is it that's falling apart at the seams... mine or your explanations?
As a private seller you CANNOT offer the legal warranty and think that it gets transferred to the new buyer is bogus; the 24-month warranty that YOU enter into with the person you bought it from does not get transferred, period!
For the issue you're reporting, you simply need to ask the seller you dealt with, they're not all like that or at least they try not to be.
One thing you did say right though: "the depth and professionalism of a seller is judged by how they handle problems, even serious ones... " but then you contradicted yourself in the previous sentence: "The fact remains that leaving a positive 5-star feedback when everything goes smoothly, normally, as it should always go, is ridiculous as well as misleading" so... how do you know if a seller is truly professional if you give negative feedback from the outset?
To find out whether a seller is professional, there is an urgent need for communication... polite and reasonable... because everyone can have problems and no one is immune to difficulties.
When EVERYONE understands that this can happen, without thinking and expecting that if you bought and paid you have all the rights in the world... well... I'd say ebay and the world will be a better place.
Have a good weekend.
interlandi77
OP2 years agoThank you for your reply, although it’s almost incomprehensible in terms of content and especially tone... you made it personal, I don’t even know you and I wouldn’t even remotely bother, as you did, to go and see what you sell and how many feedback ratings you have, honestly I couldn’t care less... mine is a general discussion, about method.
I think I already told you that I sell a little something on eBay with the same spirit that eBay had in its early days ( I don’t know how old you are ) ... someone gives me a perfume, I don’t use it, I sell it... I test a phone, test done, I sell it ( many people test phones using Amazon returns, and to me it seems a bit wrong to exploit that ) ... sometimes I buy two for technical reasons I want to test and compare that I won’t go into here, but sometimes I don’t even open the second box because in that particular case there’s no need to compare, and I resell it... that’s how eBay was born over twenty years ago, today other platforms do it, like Vinted or Wallapop as far as I understand, but I’ve stayed here even though eBay has long since become a platform for professional sellers... I sell a little used stuff, duplicate gifts, unwanted gifts, tested phones that I resell to buy another one to test and so on... what you sell doesn’t interest me, for me it’s not a personal thing, mine is a general reflection.
Attacking someone personally already shows who’s in trouble and grasping at straws.
Also, except for rare exceptions, real strokes of “ luck ”, my sales are at a loss, because I buy at 100 and resell at 80/85, I do it to test products, on buying and reselling I’m at a loss 95% of the time!
Then I didn’t understand one thing you’re claiming, and I’m asking not to be argumentative but to better understand what you wrote, maybe I misunderstood.
I buy a phone, of course I have a regular purchase receipt and 24 months of warranty on the product, I resell it to a buyer giving them the receipt ( specifying the day I bought it so they clearly know how many days have already passed ) and they don’t have the right to use the warranty..... ???????
Also, I really didn’t understand the issue of the negative feedback left in advance, I don’t know where you read that. I’ve been buying on eBay for about twenty years, I must have left fewer than ten negative feedback ratings.......
I say that on a platform where negative feedback is now deleted in the vast majority of cases, and there’s no doubt about that, the statistics speak for themselves, it no longer makes any sense to go and look at a seller’s feedback, since they’re almost always all positive, with the seller almost always managing to get eBay to remove the negative ones.
Even the best seller in the world, number one for kindness, courtesy and professionalism, has a 5% ( approximate figure ) rate of negative feedback, if only because some people are crazy... then it’s up to me, who reads them ( as happens on Amazon, in fact ) , to interpret the buyer’s disappointment and understand whether their complaints are well-founded or just irrelevant whims.
Another distortion of eBay is the fact that, for the site, the passing mark is full 5 stars in everything, or at least that’s how it seems to me from sellers’ reactions or from what they write in their listings. If I leave 4 stars, it seems like I’ve done the seller wrong, when four out of five stars should be a beautiful eight on the report card!
Here on eBay there have to be only positive feedback ratings, always and anyway, and all absolutely five stars even in a very simple standard transaction, it’s turned into a joke!
I didn’t understand when, for example, you can use three or four stars, which should also be above the passing grade on the rating scale... what do four out of five stars mean, and three out of five?
I don’t have it in for anyone in particular, I’m just saying that feedback here on eBay is always worth less... all positive and all five stars, by now they no longer provide a truthful picture of the seller, who has too much ease in getting negative feedback canceled.
Have a good weekend everyone.
sika700
Mentore2 years agoThe fact that you write on a public forum implies that people will “look” at who they’re dealing with... it’s like making a purchase, of course you check the feedback, that seems to me to be the nature of the conversation.
So I don’t understand the complaint about people looking at what you sell or what you do here on eBay... if you didn’t want anyone to look, maybe it would have been better to keep quiet.
Maybe you don’t realize that things change, and staying stuck twenty or more years in the past makes you miss what the current updates are, such as the communication of your tax and sales data to the Revenue Agency (not only by eBay but by all those marketplaces that handle payments), which will happen next January for all sales made during this year, so if you claim and are more than certain that your sales system is lawful, you can be more than calm.... did you know that?
Personally I have no difficulty at all... but it seems to me that you started the conversation because of your own discomfort and that you don’t like replies that perhaps hit the point.
As for the warranty, the receipt is only valid for the commercial warranty, which generally doesn’t even last a year or starts from the date of YOUR purchase... here we’re talking about the mandatory “legal warranty” of 24 months for those who sell new items, which you as a private individual cannot provide when a buyer purchases an item from you, I repeat, NEW!
That’s the difference and I hope it’s been understood.
Kind regards.
marioelegio
Mentore2 years agoI’m only responding about the warranty.
The legal warranty (the mandatory 24-month one) is a contract entered into between seller and consumer, so it never transfers with the sale of the item.
For this reason, when a private individual sells an item, they couldn’t describe it as new.
Only the manufacturer’s commercial warranty (optional and of varying duration) follows ownership of the item.
hi
mario
interlandi77
OP2 years agoDear Mr. Mario, I thank you for the kind explanation, which I still struggle to understand.
We are totally off topic, but the subject seems interesting to me, or at least it is for me, I’d like to know more.
I should say that when I rarely sell an item (I mainly use eBay to buy), I always specify the date of my purchase, precisely to point out how many warranty days have already passed.
For as long as I can remember, anyone who buys a used item, or in short one that has already been "owned", asks whether the seller has the purchase receipt and asks for the receipt date, precisely for warranty purposes.
The receipt does not contain the buyer’s personal details, so how is it possible that, by passing the item and the receipt to the new buyer, the warranty (I think I understand we are talking about the legal warranty) does not follow the item, since the buyer’s name does not appear in any way?
The receipt is anonymous.
I give up and stop replying to the user Sika, to whom I will certainly have my accountant send my tax return (hoping not to have to show it to him in a courtroom) who even claims to have grasped the point, despite having clumsily and repeatedly gone off topic while continuing to show an unhealthy attraction to my tax situation rather than discussing and debating the topic of the conversation.
It’s a bit the same attitude, mutatis mutandis (I change them often, I care a lot about hygiene...), that people had when, to discredit Berlusconi, they said he threw sex parties... first of all, who cares about Silvio’s parties, and second, if only he had invited me too!!!!!!!
Kind regards.
sika700
Mentore2 years agoNo one gives a damn about your tax situation; if you take part in a public forum, you also have to consider the fact that people will tear your arguments apart if you’re not consistent with what you write.
Point or no point, if you hadn’t stopped to read only what suits you, I also answered the question you asked Mario... describing TWO types of guarantees for you, namely commercial (receipt) and legal (seller).
Have a good one.
marioelegio
Mentore2 years agoThe legal warranty is owed by the seller, so it’s obvious that it doesn’t transfer with the sale.
That said, you could maybe fool the shop because the name isn’t on the receipt……. Try considering the possibility that the first purchase happens online, the buyer’s name appears.
hi
mario