Dispute opened by the seller selln_buy | Questions and answers among users

carlobilotti · 2025-07-18T12:12:17.766000Z

Good morning, I am receiving a communication from the seller regarding item no. 285045558041 for which a return label was printed via UPS. During the period allowed to the seller to intervene with a refund or return (the item was not complete), the seller never responded, waited for the eBay refund in my favor, and then tried to find a drop-off point in my area to have the item sent back via UPS as mentioned. I delivered the package to the drop-off point in my town and said to ship it to the indicated address. I was promised that they would ship it, but since the package never arrived, it was probably lost at the UPS drop-off point (newsstand). I had offered to ship via Poste Italiane, but to the seller the rates communicated (3!) seemed too expensive, and now the result is that the package cannot be found. What should I do besides asking the drop-off point where the package ended up? The delivery dates back to over a month and a half ago. Best regards carlobilotti Carlo Fiorito

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Dispute opened by the seller selln_buy | Questions and answers among users | eBay Italy