Opening and closing dispute, PayPal no longer allows refunds | Questions and answers among users

Anonymous User · 2024-03-27T20:08:03.156000Z

hi everyone, today after the seller wasn't replying to me, because of a message block on the eBay platform, I opened a PayPal dispute for an item not received, shortly after it arrived, and so I canceled the dispute on the PayPal platform, but when I try to start the return it tells me that because of an open dispute with the payment institution (PayPal in this case) it is "AT THE MOMENT" not possible to fulfill the request, and the seller, according to him, can't send anything except through a formal request to eBay, which of course it won't let me do. PayPal, which should guarantee commerce in this case, blocks it!?!??! can anyone tell me why? but more than anything else, does anyone know a direct email address to speak with the eBay staff? does eBay even have staff??

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Opening and closing dispute, PayPal no longer allows refunds | Questions and answers among users | eBay Italy