delay in delivery notice | Questions and answers among users

zurbetta · 2025-10-15T10:37:59.953000Z

I ordered a pair of shoes that were delivered in the building lobby. I was home and no one rang my doorbell. The email with delivery confirmation arrived 48 hours later and, of course, the package was no longer there. I asked Ebay to step in by sending them copies of the emails with the package tracking and delivery date and the delivery confirmation email from two days later. Ebay wouldn’t hear any arguments, so the "Ebay customer guarantee" does not actually exist. I’m about to close the account.

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delay in delivery notice | Questions and answers among users | eBay Italy