Arrival of an item that does not conform to the order

Question

Good evening,I received an item, in this case a motorcycle battery, which is not the model I ordered. As soon as I received it, I immediately wrote to the seller, who still hasn’t replied. How should I handle this and, above all, who should I contact? Maybe it’s better by phone.Thank you.

sika700 · Accepted Answer

@xunonove  wrote: ...how should I behave and above all who should I contact, maybe by phone. I’d say it’s best to open the correct request: Return an item for a refund | eBay Kind regards.