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Defective item: seller stopped communicating
Summary: The discussion focuses on a problem with a defective item, where biancaneve complains that the seller has stopped communicating. marioelegio and sika700 take part in the conversation, but no specific details are provided about the content of their replies.
good morning, I contacted the seller to report that the black toner is defective; it leaves a black shadow over the entire surface of the printed pages. The seller replied, telling me the details he wants me to send him. Not having understood, I asked for clarification, but they were not given in a comprehensive way. After several attempts to get more information, the seller no longer replied nor bothered to send a working product. What can I do? thank you for your attention, kind regards
sika700
Mentore1 year agoGood evening,
it’s not necessarily the toner that’s defective... after all, it’s just powder... it may be time to replace your printer’s drum; if it leaves smudges, streaks, or anything else, it may be damaged or dirty.
Have a good evening.
biancaneve
OP1 year agoNo, it’s the toner. If I change the toner, the problem goes away.
marioelegio
Mentore1 year agoRequest a return and refund for a defective item….. https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041
hi
mario
biancaneve
OP1 year agoThe seller rejected the request.
marioelegio
Mentore1 year agoThe seller may have rejected the request only if you had gotten the timing or the return reason wrong.
In case of an open dispute, within 30 days of receiving the goods, for an item that does not match (defective, not corresponding to the listing description), the seller cannot refuse the return.
hi
mario