Item not compliant on the seller's side | Questions and answers among users

gianma95 · 2026-04-22T11:17:16.611000Z

Good morning everyone,something outrageous just happened to me, I really didn’t think people like this still existed..I shipped an item to an international buyer, a collectible item.it was my first shipment and sale through eBay, and apart from two moments when the item was held up in customs for further checks, I didn’t have any other problems.at the time of delivery to the customer, this person claimed to have received a different item!! even though I have a video of the packaging and the shipment made with the item I sold.He swapped the item I sent him with one of much lower value, claiming it isn’t what he bought.basically, he’s trying to rip me off and despite the fact that I reported the scam to eBay, also telling them that I have material proving that I shipped what he ordered, they invited me to facilitate the return process, even having to pay for shipping, for the return of something that isn’t what I shipped!! does that seem possible to you? what can I do now? should I have them send back an item I didn’t ship and then just have to start another dispute? but is it possible that there is not the slightest protection for sellers?if you have any advice for me, it’s welcome.. thanks

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Item not compliant on the seller's side | Questions and answers among users | eBay Italy