Received damaged item - which path should we take and how?

Question

Good morning.I received a damaged item (first time this has happened to me). Since we’re talking about model-making, something delicate, I believe it was due to the seller’s incompetence, since:1) he put it in the packaging of a different model, so the model couldn’t be properly secured, in fact it was moving back and forth2) for transport the model needs to be split into two parts (which should be stored separately, precisely to avoid them hitting each other) but this wasn’t done3) the packagin...

marioelegio · Accepted Answer

Request a return and refund for a damaged item through the eBay procedure …. https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041 If the seller does not accept the return at their expense or if they do not send you a prepaid label, ask eBay to step in….. https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701  himario