Item received different from the description | Questions and answers among users

stefdelg76 · 2024-06-11T08:18:00.266000Z

Good morning, last week my husband made a purchase. But upon delivery the item was not the same as described and, on top of that, 2 accessories were missing. Contacted immediately, the seller admitted a possible error in shipping. Too bad that the desired item had already been sold to another buyer. He tells us he would like to make a return, but for 2 days he hasn't replied. I’m asking, is the return at his expense? Thanks, since the item does not conform to what was described, how should I behave? Should I open a dispute? Thanks, if I want I can keep the product by asking for a discount? Thanks a lot, thanks

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Item received different from the description | Questions and answers among users | eBay Italy