Auction won and paid for. The private seller says he won't ship because the item is broken | Questions and answers among users

valemia76 · 2025-05-14T13:59:09.093000Z

Unfortunately, the seller (on eBay since 2022 with only two transactions completed so far) is at this point suspicious of either inexperience or fraud.A private individual selling a used laptop made sense; it happens often, don’t tell me I shouldn’t have trusted it.After winning an auction, paying, and waiting for shipment for days, I asked the seller for an explanationPurchase made on May 8 and even today, May 14, not shipped yet.You can see on the tracking provided by eBay that the shipment hasn’t started, the tracking number hasn’t even been assigned, and the system keeps moving the expected delivery date forward without saying anything else.so the seller hasn’t done anything to ship it so far and the eBay system lets him do it ...I waited for the reply, which arrived today:"Unfortunately the laptop fell and was badly damaged. If you have already paid, I will immediately refund the money.Where will I see the money? That way I can reimburse you immediately"The amount in question is 53 euros in total, shipping was free, so it was the seller’s responsibility.Besides what he says and the possibility of fraud, there is also the possibility of an inexperienced user who listed the laptop in an auction and then in the meantime sold it themselves for more (and obviously doesn’t say so)There is the seller’s reply in the chat that confirms the problem; I hope it will be possible to avoid waitingfor the system, which keeps moving the delivery date forward (first it said by May 15, now it says May 23), to declare the shipment failed,maybe after a month or two of continuous postponements of the delivery dates.I hope a refund handled by eBay can be obtainedOtherwise it’s a disaster if I have to wait for a private refund of the money from this seller.What should I do?

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Auction won and paid for. The private seller says he won't ship because the item is broken | Questions and answers among users | eBay Italy