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Auction won and paid for. The private seller says he won't ship because the item is broken
Summary: valemia76 raised an issue about an auction they won and paid for, but the private seller claims they can't ship the item because it's broken. sika700 did not add any further discussion.
Unfortunately, the seller (on eBay since 2022 with only two transactions completed so far) is at this point suspicious of either inexperience or fraud.
A private individual selling a used laptop made sense; it happens often, don’t tell me I shouldn’t have trusted it.
After winning an auction, paying, and waiting for shipment for days, I asked the seller for an explanation
Purchase made on May 8 and even today, May 14, not shipped yet.
You can see on the tracking provided by eBay that the shipment hasn’t started, the tracking number hasn’t even been assigned, and the system keeps moving the expected delivery date forward without saying anything else.
so the seller hasn’t done anything to ship it so far and the eBay system lets him do it ...
I waited for the reply, which arrived today:
"Unfortunately the laptop fell and was badly damaged. If you have already paid, I will immediately refund the money.
Where will I see the money? That way I can reimburse you immediately"
The amount in question is 53 euros in total, shipping was free, so it was the seller’s responsibility.
Besides what he says and the possibility of fraud, there is also the possibility of an inexperienced user who listed the laptop in an auction and then in the meantime sold it themselves for more (and obviously doesn’t say so)
There is the seller’s reply in the chat that confirms the problem; I hope it will be possible to avoid waiting
for the system, which keeps moving the delivery date forward (first it said by May 15, now it says May 23), to declare the shipment failed,
maybe after a month or two of continuous postponements of the delivery dates.
I hope a refund handled by eBay can be obtained
Otherwise it’s a disaster if I have to wait for a private refund of the money from this seller.
What should I do?
sika700
Mentore1 year agoYou're complaining about a user with two feedback ratings for two purchases, and you have one feedback rating for one purchase...
Also, I strongly advise you to read how eBay works, there are no professional refunds and no refunds between private individuals... refunds are all the same!
If the item doesn't arrive on time, meaning by the estimated delivery date set... it's impossible for it to keep changing... open a claim:
Get help for an item that hasn't arrived | eBay
Anyway, €53 for a laptop shipped with Posta 1... well... I would have had some doubts...
Have a good evening.