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Beware of sellers who ship with PACKLINK. They’re not a reputable company and they don’t provide support!
I would like to share my bad experience with PACKLINK, and recommend never using this tool to ship expensive items.
I shipped the leather bag (standard, calfskin) to Mexico, using eBay's shipping tool - PACKLINK. The courier was EMS Poste Italiane. After the parcel left Italian territory, the tracking was never updated again.
I wrote to Packlink support asking them to open a search ticket with Poste Italiane (usually, after opening a ticket with the Post Office, parcels are found).
A certain "Ada" from PACKLINK replied with this:
"We are sorry to inform you that the Complaints Office has rejected the claim submitted for the order in question IT2024EBAY000613**** for the contents genuine leather bag.
Prohibited items
All items included in the list of Prohibited Items in the site's Terms and Conditions and in the respective Packlink Help Portal are excluded from Packlink and/or Carrier Protection. No claim can be accepted for such types of goods."
Then my subsequent requests were completely ignored.
I add that calfskin accessories do not fall within the list of prohibited items for international and extra-EU shipping. Prohibited items include: untreated hides, animal parts, fur.
When I tried to open the ticket with Poste Italiane DIRECTLY, I was told:
"We invite you to contact the merchant/sender or the e-commerce platform from which you made the purchase."
In this case, even Packlink's insurance does not apply (which is very high compared to Poste Italiane's insurance)!
SINCE 2024 PACKLINK has had the policy of rejecting all support requests in the category "Open ticket for loss"
Packlink, being a Spanish company, and having no telephone support, but responding exclusively online, sometimes like artificial intelligence, without logic or reason, is not a serious company to work with for important shipments.
You can at most ship little items of low value.
