Activation and use of warranty. | Questions and answers among users

virtusi · 2023-08-29T10:52:10.428000Z

Good morning.I purchased an item over 90 days ago (in January), but now it no longer works.I would like to know how I can make use of the warranty on the item, at least the two-year one provided by law (not to mention that the item was listed for sale with a specific indication of a 10-year warranty).I can no longer contact or write to the seller for information about it, because eBay no longer allows this after just 90 days from the purchase and I have no other way to contact them.At the same time, I also cannot open a dispute through eBay itself, due to the same time limit, or through PayPal.Given that it is absurd that in a legal regime of purchase protection (online or not), in which the law grants a minimum of two years, eBay no longer allows me to manage my orders and contact a seller after only 90 days, how can I go about asserting my rights.P.S. The manufacturer does not recognize any warranty on products purchased outside their sales network.Thank you for any advice on this matter.Regards

Discussions

Activation and use of warranty. | Questions and answers among users | eBay Italy