Lightly used kettle broken after just 6 months | Questions and answers among users

luijojo · 2024-02-12T13:26:04.962000Z

Dear Sir/Madam, I am contacting you kindly here, since on eBay and via email (from the seller), after weeks I have not received a reply.I bought this kettle from you but after 6 months, unfortunately it emitted a burnt smell and the button got stuck on 1 (that is, staying always on).Using the Purchase Guarantee, which in Italy is valid for 24 months, I kindly ask you, how could you repair it? I used it very little and I would never have imagined a fault like this. Given your proven reliability as a seller, I could also buy another kettle of yours (which at this point I would buy from another brand), with a refund of the full price of the product. Regarding the information about the purchase of your product on EBAY:My nickname is: luijojo Order time14 June 2023, at 5:48Order number06-10175-85748TotalEUR 14,89 (1 item) -Shipping code detailsNumber287901I263182 Best wishes

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Lightly used kettle broken after just 6 months | Questions and answers among users | eBay Italy