Good evening, I ordered a water heater thermostat but they sent me a completely different part and

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Good evening, I ordered a water heater thermostat it arrived different from the photo and also glued, so I don’t need it. I asked to return it but they’re being vague, I sent another message.

What should I do?

I would like to make a return with a refund.

Thanks, Eleonora

efeola80

829 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

1 comment

marioelegio

Mentore1 year ago

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Request a return and refund through the eBay process.

https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=3&pos=1&query=Restituisci%20un%20oggetto%20in%20cambio%20di%20un%20rimborso&intent=reso%20rimborso&lucenceai=lucenceai&docId=HELP1134

If you select the reason that the item received is defective, or does not match the description or the photos, the return shipping costs are covered by the seller.

mario