Good morning, I sold an item that was delivered to the recipient multiple times

Question

Good morning, I sold an item that was delivered several times to the recipient, who never showed up. Now she has opened a dispute for item not received. I wrote to her that the item is available at the courier's depot, she just needs to pick it up, I tried to reach support but the lines aren't working. What else can I do?

marioelegio · Accepted Answer

Respond to the dispute with the package tracking.Try using the link at the bottom of this page (ask us to call you) ... https://www.ebay.it/help/selling/managing-returns-refunds/gestisci-le-restituzioni-gli-oggetti-non-ricevuti-i-rimborsi-venditori?id=4079&st=3&pos=5&query=Gestisci%20le%20restituzioni%2C%20gli%20oggetti%20non%20ricevuti%20e%20i%20rimborsi%20-%20venditori&intent=rispondere%20controversia&lucenceai=lucenceai&docId=HELP1111 himario