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Good morning, I sold a perfectly working item and the user can't get it to work
Good morning, I completed a sale of an item that was perfectly functioning, documented on video. Once it arrived, the user told me they had connected everything and it doesn't work. There are two possibilities: either it was damaged in transit or it was connected incorrectly, and they are asking me for a refund and the return, with all expenses at my charge
I would like to point out that I record all items and carry out documented testing before shipment
1 comment
marioelegio
Mentore2 years agoAside from the fact that damage during shipping is also your responsibility (insufficient packaging).
Your recordings won’t serve any purpose, they cannot be used as proof of your good faith.
The best thing you could do is minimize the damage by accepting the return and paying the costs. If the decision goes to ebay, you will almost certainly lose both money and the item.
hi
Mario