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Good morning, on February 7 I bought a vintage Swatch but I’m having problems with the seller
Good morning.
On February 7 I bought a vintage Swatch but I’m having problems with the seller, he doesn’t reply to messages and as of today, February 19, the watch still doesn’t even show as shipped. Among other things, one of the information requests I sent to the seller was about the condition of the watch, which according to the description was supposed to be new, never used, but after looking more closely at the photos and enlarging them, there appears to be a crack in the watch case. Unfortunately today I have not received any reply. What should I do? thanks to anyone who will reply
1 comment
sika700
Mentore2 years agoGood morning,
if the estimated delivery date has already passed, you can open a report:
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=3&pos=1&query=Ottieni%20aiuto%20per%20un%20oggetto%20che%20non%20%C3%A8%20arrivato&intent=arrivato&lucenceai=lucenceai&docId=HELP1135
If, on the other hand, the item arrives and it is not as described, you can open a return request:
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=3&pos=1&query=Restituisci%20un%20oggetto%20in%20cambio%20di%20un%20rimborso&intent=reso&lucenceai=lucenceai&docId=HELP1134
Kind regards.