Absurd ordeal to request order cancellation, seller unreachable. | Questions and answers among users

kurasshu08 · 2025-08-07T14:14:43.950000Z

Hello, I'm writing here because with regret I’ve noticed that eBay chat support has been eliminated over the years. I won’t go too much into detail, but I ordered an item I needed with a certain urgency because I had to give it as a gift. I placed the order 2 days ago, relying on the wording "1 business day required for packaging and shipping". Keep in mind that I placed the order early in the morning, so I gave the seller plenty of time to meet that "business day" stated in the listing. Now, if I’m not certain I can handle the order within 24 hours, I’m not going to write "1 day" in the listing. Or at the very least, within those 24 hours I try to communicate with the buyer in case there are delays. Having sold here on eBay, I’ve always made sure to warn people if something wasn’t going right, but evidently not everyone takes it that seriously. Anyway, I had to make do by ordering elsewhere and the order placed with the new seller has already been shipped, but now there’s the issue that eBay won’t let me proceed with the cancellation of the order. It says the case has been opened but is "awaiting the response" of a seller who will never respond, since they’ve been inactive for days and don’t seem the least bit interested in their profile or their items for sale. I know this because I had a similar experience in the past and even today, after 3 years, that seller still has the same items for sale with no changes whatsoever to the listings. Just to be safe, since in the past I got burned and lost about a hundred euros because I opened the dispute "too late" (4 months had passed, and as far as I know PayPal should cover up to 6 months... I don’t know), I decided not to take any risks and I also opened a dispute on PayPal for "item not received," specifying that I tried to contact the seller and attaching screenshots of my messages with no reply at all. Is this the right procedure? Fortunately, PayPal temporarily refunded the amount of the purchase, but I don’t know if that will cause problems with eBay. Should I take any further steps? Unfortunately, I’m not able to communicate verbally, which is why a chat customer service would have been more convenient for me. Unfortunately, I’m forced to say that this site is no longer as safe as it used to be for buyers. Before, it was possible to contact an eBay representative via chat to try to speed things up on similar issues. On other platforms, without naming names here, getting in touch via chat with other agents takes no more than 5 minutes and problems are resolved more quickly and effectively.

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Absurd ordeal to request order cancellation, seller unreachable. | Questions and answers among users | eBay Italy