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eBay email change and shipping manager reset
I changed my email on my eBay account and noticed that the shipping manager has reset all my past shipments, as if it were a new account. And obviously it’s no longer possible to log in with the old email.
I’ve never signed up on the Packlink site, but I always went through the shipping manager that was synced with the account. Will it be possible to view the old shipments again? Is it normal that everything has been reset?
2 comments
marioelegio
Mentore2 years agoWhy not ask them directly?
At the bottom of this page you'll find the link to request personalized support: https://support-ebay.packlink.com/hc/it
hi
mario
peterpilgrim
OP2 years agoWhen I went back to my previous email, all the shipments I had made reappeared. It almost seems like the email of your eBay account is “registered” with Packlink (even though you can’t access Packlink directly because no account was created with a password) and so the new email had 0 shipments, while the old email had the history.
I didn’t ask support because it seems that this is the answer, namely that changing your email on eBay is like creating a new account on Packlink when you log in to the shipping manager.