removal of negative feedback out of context

Locked

Discussion interactions are currently paused.

Good evening, I received negative feedback because the package I shipped the morning after

payment is delayed in delivery by Italian Post. In case it is not delivered, I am available to issue a refund, but I find the negative feedback unacceptable for a responsibility (the delay) that is not mine.

how can I proceed so that Ebay intervenes directly to cancel this senseless feedback...

Thanks

Anonymous User

Posted 3 years ago·Last reply 3 years ago

2 comments

sika700

Mentore3 years ago

View listings

Good evening,

you have two options:

- in collaboration with the buyer, you send them a request to revise the feedback;

- contact support and ask if they can remove it.

Kind regards.

Anonymous User

OP3 years ago

Thank you very much