Due to a mix-up, a customer paid me, but I had already sold the item.

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Due to a mix-up, a customer paid me, but I had already sold the item. Now the money is blocked and I can’t manage to refund it to the customer.

What should I do? Thanks

nergabr

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Posted 3 years ago·Last reply 3 years ago

1 comment

sika700

Mentore3 years ago

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You need to enter an alternative payment method... if you still haven't updated your account with an IBAN... so that the money for the refund can be withdrawn before yours is available for transfer to your account.

Kind regards.