Who should file a claim for loss?

Question

I sold a package with eBay's shipping service in Germany that shows as delivered, and for which Packlink sent me the carrier's proof of delivery with date, time, and signature upon delivery.The recipient opened a claim because he says he didn't receive anything I sent him screenshots of everything and he says it's not his signatureHe says the carrier said the sender has to open a claim Now I ask myself why I have to report the loss if I have the delivery receipt and the recipient's sig...

marioelegio · Accepted Answer

He can’t file any lost-item report, only you could do that.Anyway, if the package shows as delivered, a lost-item report wouldn’t be useful at all. Reply to the eBay procedure with the tracking code.  himario