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Clarification on hidden customs charges
Summary: lorma7170 raised an issue about hidden customs fees. marioelegio took part in the discussion, but the specific content of the responses was not provided.
Good morning, I bought an item with a price in dollars, correctly shown also in euros, and very high shipping costs. Let’s say roughly the shipping cost was more than 50% of the item’s cost, also shown in dollars and euros. I contacted the seller several times for various details, and I also asked whether there was a way to lower the shipping costs (the listing said the item was in France). Let’s say I accepted what was written, they could have put it into the item price, but oh well. The item arrived and I had to pay another €36.20 (on a total of just under €150) in customs fees (on the shipping document it says it transited through Dubai!! But wasn’t it in France??). I asked the seller, a bit annoyed, why this charge was there since it wasn’t stated anywhere, besides having charged more than €50 in shipping fees. Moreover, if it’s in France, why should I have to pay customs fees?? I believe there was zero transparency about this and I would like the customs fees refunded (already reported to them as well). I asked eBay support to call me, I answered but you hung up.....
marioelegio
Mentore1 year agoIf you were sure it was specified that the item was located in France, you could have refused to pay the customs charges and sent the parcel back. It was a case expressly covered by the eBay customer guarantee, so you could have asked for a refund of the full amount paid.
https://www.ebay.it/help/policies/ebay-money-back-guarantee-policy/garanzia-cliente-ebay?id=4210&st=3&pos=1&query=Garanzia%20cliente%20eBay&intent=garanzia&lucenceai=lucenceai&docId=HELP1238
Since, however, you accepted the parcel and paid the customs charges, you have to talk to eBay customer support and see what can be done. You can use the link at the bottom of the page I attached.
bye
mario
lorma7170
OP1 year agoMeanwhile, thanks so much Mario for the message. I’ve already contacted customer support.....and also the seller, who of course only replied to my complaints when I left them negative feedback. I wonder why they had an “instant” reply before the sale. The seller didn’t accept returns....so I paid, also because I needed it soon.
Lorenzo