Clarification on hidden customs charges | Questions and answers among users

lorma7170 · 2025-06-04T09:07:57.363000Z

Good morning, I bought an item with a price in dollars, correctly shown also in euros, and very high shipping costs. Let’s say roughly the shipping cost was more than 50% of the item’s cost, also shown in dollars and euros. I contacted the seller several times for various details, and I also asked whether there was a way to lower the shipping costs (the listing said the item was in France). Let’s say I accepted what was written, they could have put it into the item price, but oh well. The item arrived and I had to pay another €36.20 (on a total of just under €150) in customs fees (on the shipping document it says it transited through Dubai!! But wasn’t it in France??). I asked the seller, a bit annoyed, why this charge was there since it wasn’t stated anywhere, besides having charged more than €50 in shipping fees. Moreover, if it’s in France, why should I have to pay customs fees?? I believe there was zero transparency about this and I would like the customs fees refunded (already reported to them as well). I asked eBay support to call me, I answered but you hung up.....

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Clarification on hidden customs charges | Questions and answers among users | eBay Italy