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I need help
Summary: clase88 asked for help, but didn't provide any further details. marioelegio replied, but neither the request nor the response contained any understandable content.
Hi everyone,
10 days ago I sold a brand-new product, the buyer contacted me attaching photos and saying it wasn't like that, I sent a request for a partial refund, he refused it and so I bought a label to have the item sent back to me. The item never arrived and, on top of that, this lovely person opened a dispute that eBay closed by fully refunding the buyer. Is there any way on this site to speak with phone support? I'd like to understand
1. what happened to my item
2. I spent money to ship it, to date I don't have my product, and I spent money to have it sent back to me
Have I lost everything?
Thanks to anyone who will help me understand what's going on on this platform and what protection the seller has
marioelegio
Mentore1 year agoDid you respond to the dispute on the eBay site?
https://www.ebay.it/help/selling/managing-returns-refunds/come-gestire-una-richiesta-di-rimborso-venditori?id=4115
To appeal …. https://www.ebay.it/help/selling/managing-returns-refunds/fai-appello-contro-la-decisione-di-ebay-su-una-restituzione-un-oggetto-non-ricevuto-venditori?id=4369
At the bottom of each of the two pages you'll find the link to have customer support at eBay call you on your mobile phone (the one you registered on your account).
ciao
mario