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I'm asking for input on eBay customer support
Summary: A discussion by blackstar12-65 about eBay support, with a brief exchange with marioelegio, without any detailed content shared.
Hello everyone . I thought I had closed a painful sale, but that’s not the case .
I sold a watch and in the options I wrote that I did not accept returns . The buyer received the watch with everything it came with and also a small gift as a bonus . Everything went well and he left positive feedback . I should mention that I had already given him a €200 discount , the buyer complains about a problem with the crystal that he did not document for me and that in any case after several. messages led me to refund another €200 that he wanted to his bank while I used ebay . After a couple of days he tells me that the strap is a bit strange ( new original leather strap, sealed in its packaging ) and then I stop communication . He asks for a return through ebay . I consult three operators and with the last one I ask, since I’m seeing the option to refuse, what consequences I could have .
all three told me none . The buyer said he wants to return it because he no longer wants it but that option was not granted by me .
all good, you’d say . I thought so too .
Then they block my funds because the buyer opened a dispute .
but it’s not clear why . I’m a private seller and I did everything possible to make sure everything went well .
can someone keep a watch for 20 days, use it, and return it because they no longer want it ? And anyway they should at least return it . Here there’s another little story . He sends me a photo with a shipping label that never leaves the departure city and is picked up by the sender . I’m really bitter about this . Now I have to wait for ebay’s decision . The watch is in his possession . What do you think ?
blackstar12-65
OP1 year agoas you can imagine, I called twice. they told me that there is another department that takes care of it. I trusted their advice. what could I be risking?
marioelegio
Mentore1 year agoSince he has already accepted a partial refund from you, get eBay to contact you again and ask for an explanation.
Let them know that you’ll record the conversation and get the code of the person you’re speaking with.
hi
mario