I'm asking for input on eBay customer support | Questions and answers among users

blackstar12-65 · 2025-02-27T17:07:57.996000Z

Hello everyone . I thought I had closed a painful sale, but that’s not the case . I sold a watch and in the options I wrote that I did not accept returns . The buyer received the watch with everything it came with and also a small gift as a bonus . Everything went well and he left positive feedback . I should mention that I had already given him a €200 discount , the buyer complains about a problem with the crystal that he did not document for me and that in any case after several. messages led me to refund another €200 that he wanted to his bank while I used ebay . After a couple of days he tells me that the strap is a bit strange ( new original leather strap, sealed in its packaging ) and then I stop communication . He asks for a return through ebay . I consult three operators and with the last one I ask, since I’m seeing the option to refuse, what consequences I could have .all three told me none . The buyer said he wants to return it because he no longer wants it but that option was not granted by me .all good, you’d say . I thought so too . Then they block my funds because the buyer opened a dispute . but it’s not clear why . I’m a private seller and I did everything possible to make sure everything went well . can someone keep a watch for 20 days, use it, and return it because they no longer want it ? And anyway they should at least return it . Here there’s another little story . He sends me a photo with a shipping label that never leaves the departure city and is picked up by the sender . I’m really bitter about this . Now I have to wait for ebay’s decision . The watch is in his possession . What do you think ?

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