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Requested order cancellation, the seller doesn't respond
Hello, on February 25 I bought a pair of shoes paid for with PayPal, with delivery from March 2 to 8. The next day, reviewing the order, I noticed that the size isn't right, I contacted the seller and asked to cancel the order because he doesn't accept returns, the day after that I sent another email to the seller for information about it, as of today I still haven't received a reply or the package. how should I handle this??? Thanks everyone.
1 comment
sika700
Mentore3 years agoHello,
the seller is not obliged to cancel your order.
If they don’t accept the return for an error or a change of mind, if the package is delivered to you, you’ll have to keep it... unfortunately, the mistake was yours, not the seller’s!
If, however, by March 9 you still haven’t received anything, you can open a report:
https://www.ebay.it/help/buying/returns-refunds/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=3&pos=1&query=Ottieni%20aiuto%20per%20un%20oggetto%20che%20non%20%C3%A8%20arrivato&intent=arrivato&lucenceai=lucenceai&docId=HELP1135
Kind regards.