Locked
Discussion interactions are currently paused.
Close a refund claim
Dear Sir/Madam, having received a non-working product and since the seller claimed otherwise, I opened a return, but then the seller kept making excuses, so I asked PayPal for help. The same institution denied my claim because the product described by the seller is similar to the characteristics he described, but the fact remains that this CarPlay does not work on my vehicle. The seller made me a 50% refund offer, which I refused, then in a message he tells me to keep the product and that he would refund what I paid; to this day he keeps telling me that he cannot return my money because the case is still open on eBay, so I ask whether eBay can close the case so that the seller refunds my money, and let’s hope he doesn’t come up with any more excuses
sika700
Mentore1 year agoHello,
you wrote that you opened the case on Paypal... not on ebay... so you need to ask Paypal for help, not ebay!
Once the dispute is closed on Paypal, the latter will communicate the outcome to ebay... it will take 20 to 25 days.
Kind regards.