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Settlement of the dispute
Hello,
a customer opened a dispute with me for an item not received because the courier had delayed the delivery!!
From the tracking code, it turns out that the shipment, even though it was late, was delivered! In the dispute I provided the tracking code that the courier gave me, I sent a message and called the customer to ask him to close the dispute, and in his reply he told me he doesn't know how to close it! I have until tomorrow to take action, and honestly I don't know how to get out of this!
Thanks everyone in advance
1 comment
sika700
Mentore3 years agoHello,
if the package shows as delivered, in theory, the case is closed automatically.
Kind regards.