Ginseng pods | Questions and answers among users

robcrem_19 · 2023-07-14T08:25:59.095000Z

Hello, the seller was neither fair toward me nor a professional seller. I placed the order, paid for it, and asked if they could note on the delivery sheet for the courier, if possible, to make the delivery after 1:30 p.m. because before then there is no one there. They replied that they could not do that. I should point out that I shop all the time and I always have the message for the courier added so that delivery is made after 1:30 p.m., and everyone does it for me except this seller. After two days I found that the order had been cancelled with a refund. The seller replied that if I could not receive the package in the afternoon, I should go to a pickup point. I am paraplegic and receive assistance because I cannot do anything on my own, and I do not have the ability to go to the pickup point. That is why I always ask for a note for the courier, and this seller, instead of helping me, only thought about cancelling the order and issuing a refund. First of all, when I pay with a Postepay Evolution card, every payment has additional management fees. eBay, instead of handling the situation properly, sided with the seller, and this is not right because it should be on the buyer's side. In this way I was not protected. For me, this situation has now become a matter of principle, so I ask eBay to issue a verbal warning to this seller, who did not want to find a solution to solve my problem but was both rude and unfair to someone who cannot manage because of health problems. So I want to open a dispute with this seller, if that is what it can be called

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Ginseng pods | Questions and answers among users | eBay Italy