Customer returns a broken product (broken by him) | Questions and answers among users

retroworldshop · 2023-02-01T17:24:32.502000Z

Good evening! I sold a phone in perfect condition. With photos and videos before shipping. The customer says they used it, took some photos.. And then the display stopped working. They send it back to me and when I open the package.. The phone has a cracked display!! Am I required to refund them? Even after they stated that they used it and turned it on? (and so they definitely broke it!)I indicated on eBay that I received the item, I stated that the buyer sent me the item broken, but the only option is a full refund!

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Customer returns a broken product (broken by him) | Questions and answers among users | eBay Italy