CUSTOMER CLAIMS NOT TO HAVE RECEIVED THE GOODS | Questions and answers among users

daiellohome · 2024-10-08T10:27:35.495000Z

The customer claims not to have received all the goods.We shipped a pallet with 3 packages on it.The customer claims to have received only one package, while the courier claims to have correctly delivered what was picked up from our warehouses. The customer has not currently opened any dispute since we carried out the necessary checks, including with the courier (who checked the warehouses because there was the possibility that the pallet had been “messed up,” but they told us that everything is in order on their end). If the customer were to open a dispute for an item not received, the tracking shows everything is regular and the shipment was delivered; can eBay side with the customer? If they were to leave negative feedback, how should we handle it?

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CUSTOMER CLAIMS NOT TO HAVE RECEIVED THE GOODS | Questions and answers among users | eBay Italy